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COVID-19 UPDATES

On this page you can find the answers to the most frequent questions, but do not hesitate to contact us if you have further doubts:
booking@charmingsardinia.com | +39.070.513489

If I make a reservation and then I'm not allowed to travel, do I lose what I paid for?

NO, you don't! The Code of Tourism provides that if there is a cause of force majeure that prevents the use of the booked service, the customer is entitled to compensation. This means that, regardless of insurance, should there be any impediments imposed by law (such as lockdowns or measures prohibiting the entry of tourists) you will be entitled to a refund (or other form of compensation to be agreed with the supplier).

Is it useful to add a cancellation insurance policy to my booking?

Yes, in fact it's highly recommended. The services that you book for your holiday have cancellation policies that may include penalties depending on when you cancel. The insurance covers penalties that depend on individual, documented problems of the customer in using the service. For example, the insurance will compensate you if you contract an illness (including Covid-19) or suffer any other injury, or if you incur costs as a result of being forced to extend your stay due to quarantine, or if you are unable to go on holiday due to quarantine. To view all cases and conditions, please refer to the Information Sheet.

Is it possible to travel to Sardinia?

According to the Prime Ministerial Decree of the 3rd of November 2020, Italy has been divided into different zones according to the extent of the emergency. Sardinia is among the Yellow Zones, so it is possible to move freely within the regional territory between 5:00 AM and 10:00 PM and it is possible to reach the island from other regions, provided they are also in the yellow zone.

You can find all the details of the limitations for the yellow zones here, while on the Regione Sardegna website, on this page, you can find useful contacts and additional information to move around the Island.

Concerning trips from abroad, there might be limitations depending on the country of origin. The Ministry of Foreign Affairs has provided an interactive questionnaire - in Italian and English - in order to check the limitations for each country in the world. You can find it on this page. On the website of the Ministry of Foreign Affairs, on this page, you can find the complete list of limitations.  

What safety measures will ferries and facilities take in Sardinia?

All operators are obliged to comply with legal requirements. Moreover, thanks to the Sardinia Safe Island agreement, promoted and signed by us and all the main operators in Sardinia, you can enjoy an even more peaceful holiday thanks to safety measures taken in addition to those provided by the authorities. Discover more about sardegnaisolasicura.com




Is it possible to travel to Sicily?

According to the Prime Ministerial Decree of 3 November 2020, Italy has been divided into different zones according to the extent of the emergency. Sicily is among the yellow zones, so it is possible to move freely within the regional territory between 5:00 AM and 10:00 PM and it is possible to reach the Island from other regions, as long as they are also considered yellow zones

You can find all the details about the limitations for the yellow zones here, while on the Sicily Region website or on the regional civil protection website, you can find useful contacts and additional information to move around the Island.

Concerning trips from abroad, there might be limitations depending on the country of origin. The Ministry of Foreign Affairs has provided an interactive questionnaire - in Italian and English - in order to check the limitations for each country in the world. You can find it on this page. On the website of the Ministry of Foreign Affairs, on this page, you can find the complete list of limitations.  

 



Is it possible to travel to Apulia?

According to the Prime Ministerial Decree of 3 November 2020, Italy has been divided into different zones according to the extent of the emergency. Apulia is among the orange zones, so you can only move freely within the territory of your municipality between 5:00 AM and 10:00 PM , while self-certification is required to go to other municipalities.

You can find all the details about the restrictions for the orange zones here, while on the Regione Puglia website, on this page, you can find useful contacts and additional information to move around the region.

Concerning trips from abroad, there are different limitations depending on the country of origin. The Ministry of Foreign Affairs has provided an interactive questionnaire - in Italian and English - in order to check the limitations for each country in the world. You can find it on this page. On the website of the Ministry of Foreign Affairs, on this page, you can find the complete list of limitations.